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Help Save Energy
Electricity is in high demand
Sometimes demand for electricity surges across the state to high levels and the state’s grid operator, ERCOT, will ask Texans to conserve energy.
We help get the word out and offer you simple ways to dial your usage back during these brief periods to help ensure reliable service for everyone.
Outage Updates
Please check with your local Transmission & Distribution Utility (TDU).
Grid Conditions
Keep up with ERCOT grid conditions.
How to Help Conserve
- Lower your thermostat a few degrees if you’re home and more if you’re away
- Run your fans clockwise to push warm air down into rooms
- Open blinds and curtains during the day to let heat in, and seal any openings around windows and doors to keep heat from escaping
- Use appliances like washing machines, dryers and ovens sparingly during mornings and early evenings when demand peaks
- Unplug any devices or electronics that aren’t being used
- Lower your water heater setting to 120˚ if possible
Warming Shelters
If you or someone you know is affected by an extended outage, you can head to a nearby warming shelter. Here are links to Dallas -area centers. In Houston, the city’s community centers typically function as warming shelters.
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Frequently Asked Questions
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How often do events like this happen and how far in advance will I hear about it?
Surges in demand can be unpredictable. We’ll always do our best to give you advance notice so you can conserve, though in some cases it may be the same day or next day.
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What happens if people don't conserve during an event?
ERCOT could implement brief, controlled outages across the state. In extreme cases, Texans could experience unplanned outages. Periods of especially high demand can also lead to higher wholesale power prices. TXU Energy customers are always insulated from these volatile wholesale rates.
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What if I can’t adjust my thermostat during an event?
No worries. You can always help next time.
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Are bill-payment resources available after periods of high usage?
- Yes. Please call us if you need a little flexibility or would like to set up a longer-term payment plan at 800-242-9113.
- TXU Energy AidTM can help year-round if you ever need help with your bill. Call 2-1-1 or visit 211texas.org to find out about TXU Energy Aid and other programs that can help.
