To report an outage, call your TDU – that's your local poles and wires company, or Transmission and Distribution Utility. Your TDU is always responsible for maintaining and servicing power lines.
DFW, North and West Texas
Report outage to Oncor or track outages with
Oncor Storm Center.
Texas-New Mexico Power Company – 1-888-866-7456
Lewisville and North Texas
Houston and surrounding areas
Track outages with
CenterPoint Outage Tracker.
South Texas
West Texas
Additional Power Outage Tips:
Safety
- Check on elderly neighbors and those with special needs who might need additional assistance.
- Avoid downed power lines and sagging trees with broken limbs.
- Eliminate unnecessary travel, especially by car. If traffic lights are out, treat all intersections as four-way stops.
- Unplug sensitive electronics, like TVs and computers, and appliances such as room air conditioners or space heaters. This may prevent appliances from being damaged by power variations that can occur when power is restored. Once power is restored, wait at least 15 minutes before turning on other appliances.
Food storage
- Keep freezer and refrigerator doors closed. Food will generally stay frozen for 24 to 48 hours if you keep the door closed.
- As soon as power returns, check temperatures. If the food in the freezer has ice crystals and is not above 40°F, you can refreeze.
- Perishable foods in the refrigerator should not be above 40°F for more than two hours.
Preparation
- Make sure you have water.
- Make sure to have flashlights, a battery-powered radio (for outage announcements) and batteries. Do not use candles for lighting.
- Keep a mobile device or battery-operated radio tuned to a local station. If the power outage is extensive or if there are rotating outages, announcements will be made on the radio.
- Keep curtains closed and limit trips outside to maintain temperature for a longer period.