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Help Save Energy
Electricity is in high demand
Sometimes demand for electricity surges across the state to high levels and the state’s grid operator, ERCOT, will ask Texans to conserve energy.
We help get the word out and offer you simple ways to dial your usage back during these brief periods to help ensure reliable service for everyone.
Grid Conditions
Keep up with ERCOT grid conditions.
How to Help Conserve
- Lower your thermostat a few degrees if you’re home and more if you’re away
- Run your fans clockwise to push warm air down into rooms
- Open blinds and curtains during the day to let heat in, and seal any openings around windows and doors to keep heat from escaping
- Use appliances like washing machines, dryers and ovens sparingly during mornings and early evenings when demand peaks
- Unplug any devices or electronics that aren’t being used
- Lower your water heater setting to 120˚ if possible
Outage Updates
Please check with your local Transmission & Distribution Utility (TDU).
Warming Shelters
If you or someone you know is affected by an extended outage, you can head to a nearby warming shelter. Here are links to Dallas and Fort Worth-area centers. In Houston, the city’s community centers typically function as warming shelters.
Frequently Asked Questions
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How often do events like this happen and how far in advance will I hear about it?
Surges in electricity demand on the Texas grid can be unpredictable. We’ll always do our best to give you advance notice about a conservation or “dial back” event so you can reduce usage, though in some cases it may be the same day or the next day when ERCOT issues a conservation notice. You may receive alerts by email or text, or you can check our website to know when to lower your usage during a high-demand event.
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What happens if people don't conserve during an event?
If enough people don’t conserve during a high-demand event, ERCOT (the Electric Reliability Council of Texas) could implement brief, controlled outages across the state to protect the grid. In extreme cases, Texans could experience unplanned power outages.
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What if I can’t adjust my thermostat during an event?
If you can’t change your thermostat or HVAC settings during a conservation event, you can still help by turning off nonessential lights, unplugging unused electronics and waiting to run large appliances like dishwashers or laundry until the event ends.
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Are bill-payment resources available after periods of high usage?
- Yes. If high usage during extreme heat or cold leads to a higher-than-normal electricity bill, please call us if you need a payment deferral or would like to set up a longer-term payment plan at 800-242-9113.
- TXU Energy AidTM may be able to help if you ever need assistance with your bill. Call 2-1-1 or visit 211texas.org to find out about TXU Energy Aid and other Texas energy assistance programs that can help.
