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Help Save Energy
Electricity is in high demand
When electricity demand surges across Texas, the state's grid operator, ERCOT, will ask Texans to conserve energy.
We spread the word and provide easy ways to reduce your usage during these brief periods to help ensure reliable service for everyone.
Grid Conditions
You can stay updated on ERCOT grid conditions during conservation periods with TXANS.
How to Help Conserve
- Raise your thermostat a few degrees while at home, and even higher when you leave
- Run your fans counterclockwise to push cool air down into rooms
- Close blinds and curtains during the day to block heat, and seal openings around windows and doors to keep cool air in
- Use appliances like washing machines, dryers and ovens sparingly during peak demand hours
- Using a slow cooker or an Instant Pot are great alternatives to the oven or stove and keep the kitchen cool on hot days
Power Outages
Your Transmission and Distribution Utility (TDU) is responsible for maintaining and servicing power lines. They also restore power during outages and are your best bet for restoration updates and timeframes. To report an outage or check for updates, please contact your local TDU (TDU).
Stay Safe
During excessive heat days, stay safe by staying hydrated, avoiding direct sunlight for long, and finding nearby cooling centers through local government resources or community services: City of Houston, City of Dallas, Tarrant County.
Frequently Asked Questions
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How often do events like this happen and how far in advance will I hear about it?
Surges in demand can be unpredictable. We’ll always do our best to give you advance notice so you can conserve, though in some cases it may be the same day or next day.
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What happens if people don't conserve during an event?
ERCOT could implement brief, controlled outages across the state. In extreme cases, Texans could experience unplanned outages. Periods of especially high demand can also lead to higher wholesale power prices. TXU Energy customers are always insulated from these volatile wholesale rates.
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What if I can’t adjust my thermostat during an event?
No worries. You can always help next time.
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Are bill-payment resources available after periods of high usage?
- Yes. Please call us if you need a little flexibility or would like to set up a longer-term payment plan at 800-242-9113.
- TXU Energy AidTM can help year-round if you ever need help with your bill. Call 2-1-1 or visit 211texas.org to find out about TXU Energy Aid and other programs that can help.
