We're here to help.

If you've been impacted by severe weather, please stay safe.  We have the following resources to help, and you can also call us anytime at 800-242-9113.

CenterPoint Energy states that they are working as quickly and safely as possible to restore power in areas affected by Hurricane Nicholas.  For text updates, you can sign up for CenterPoint's Power Alert Service.

To report a power outage:

Frequently Asked Questions

  • When will my power be restored?
    CenterPoint Energy and AEP Texas have stated that they're working as quickly and safely as possible to restore power in affected areas.  For the latest outage updates, you can sign up for CenterPoint's Power Alert Service and follow AEP Texas on Facebook.  
  • What do I do if I lose power?
    Take shelter in a safe area and avoid flooded areas or downed power lines.  If you see a downed power line, call 911 to report it.
  • What should I do after my power comes back on?
    If your power is out for more than four hours, be prepared to throw away any food (particularly meet, poultry, fish, eggs, and leftovers) that is above 40° F or that has an unusual odor, color or texture.
  • Can I have more time to pay my bill?
    Yes, please call us if you need a little flexibility or would like to set up a longer-term payment plan at 800-242-9113.
  • Are there additional bill-payment assistance resources available?
    Yes, if you're not able to pay your bill, call 211 or visit 211texas.org to find out about TXU Energy AidSM and other programs that can help. TXU Energy Aid is one of the bill payment resources available to help you in times of need.

Electrical device and lighting tips

  • Unplug any large appliances, like stoves and washing machines, to avoid damage in case the power goes out.
  • If the power does go out, you can fill a room with ambient lighting by strapping a flash light or head lamp to the top opening of a gallon jug of water.