Recovering from Severe Weather

We're Here to Help

We're committed to remaining flexible and responsive to the needs of our customers, especially when times get tough. Programs like TXU Energy Aid provide financial assistance to thousands of Texas families in times of need.

Call us 24/7 at 800-242-9113 if you need more time to pay so we can help keep your lights on with a deferred payment plan.

View Payment Assistance Options

Bill Payment Assistance

Visit 211texas.org and search Electricity Bill Assistance to find agencies in your area that may be able to help.

Usage & Savings Tools

Stay updated on your energy usage with our app and find easy ways to use less electricity and save with our home tips.

Frequently Asked Questions

  • Are there additional bill-payment assistance resources available?
    Yes, if you're not able to pay your bill, call 211 or visit 211texas.org to find out about TXU Energy Aid and other programs that can help. TXU Energy Aid is one of the bill payment resources available to help you in times of need.
  • Can I have more time to pay my bill?
    Yes, please call us if you need a little flexibility or would like to set up a longer-term payment plan at 800-242-9113.