Severe Weather Resources
Texas is known for unpredictable weather, but severe weather can happen at any time. These resources are here to help you before, during and after a storm. And we're here for you 24/7 at 800-242-9113.
Report a Power Outage
Preparing for Extreme Weather
A/C and Heat Protect
Frequently Asked Questions
What do I do if I lose power?
Take shelter in a safe area and avoid flooded areas or downed power lines. If you see a downed power line, call 911 to report it.
What should I do after my power comes back on?If your power is out for more than four hours, be prepared to throw away any food (particularly meet, poultry, fish, eggs, and leftovers) that is above 40° F or that has an unusual odor, color or texture.
Can I have more time to pay my bill?
Are there additional bill-payment assistance resources available?Yes, if you're not able to pay your bill, call 211 or visit 211texas.org to find out about TXU Energy Aid and other programs that can help. TXU Energy Aid is one of the bill payment resources available to help you in times of need.
Electrical device and lighting tips:
Use surge protector power strips to help avoid damage and protect your electronics in case the power goes out.
If the power does go out, you can fill a room with ambient lighting by strapping a flash light or head lamp to the top opening of a gallon jug of water.