In Texas, tornadoes can happen at any time, but are most common in the spring and summer. Summer is also hurricane season. These tools are here to help you for any event. If you need to report or find the status of a power outage in your area, contact your local utility. For anything else, we're here for you 24/7 at 800-242-9113.

Report a Power Outage
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Preparing for Extreme Weather
Safety Info →
Recovery Resources
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A/C and Heat Protect
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Power Outages

Report power outages and keep up with the latest alerts from your local utility.

Report An Outage

Frequently Asked Questions

  • What do I do if I lose power?

    Take shelter in a safe area and avoid flooded areas or downed power lines. If you see a downed power line, call 911 to report it.

  • What should I do after my power comes back on?

    If your power is out for more than four hours, be prepared to throw away any food (particularly meet, poultry, fish, eggs, and leftovers) that is above 40° F or that has an unusual odor, color or texture.

  • Can I have more time to pay my bill?

    Yes, please call us if you need a little flexibility or would like to set up a longer-term payment plan at 800-242-9113.

  • Are there additional bill-payment assistance resources available?

    Yes, if you're not able to pay your bill, call 211 or visit 211texas.org to find out about TXU Energy Aid and other programs that can help. TXU Energy Aid is one of the bill payment resources available to help you in times of need.

  • Electrical device and lighting tips:

    Use surge protector power strips to help avoid damage and protect your electronics in case the power goes out.

    If the power does go out, you can fill a room with ambient lighting by strapping a flash light or head lamp to the top opening of a gallon jug of water.