If you need assistance with the TXU Energy Mobile App,
contact us at the number below.

TXU Energy Mobile App Customer Care Contact
Phone:
1-877-472-2898 

 

Frequently Asked Questions 

What is the TXU Energy app?
The TXU Energy app is specifically designed for TXU Energy residential customers to manage their online account from an AndroidTM smartphone, Apple iPhone®, iPad®, or iPod touch® device.  The app includes features to view and pay bills, manage settings and profile information, and access tools to help manage usage.

Do I need a TXU Energy MyAccount to use the TXU Energy app?
Yes, you will need your TXU Energy MyAccount user name and password to use the app. If you do not have a TXU Energy MyAccount, please go to txu.com to create your MyAccount, or click on the Register Your Account button provided for your convenience on the app.

Is there a cost for the TXU Energy app?
No, the app is free for TXU Energy residential customers.

Please note that carrier rates for phone, data, and text messaging may apply.  Check with your wireless provider for details on specific fees and charges that may apply.

What services will the TXU Energy app provide? 
Residential customers can use the app to access and manage their TXU Energy account from their mobile Apple® device or AndroidTM smartphone. The app includes features to view and pay bills, manage settings and profile information, and access tools to help manage usage.

Any changes or transactions made from a smartphone through the app will be reflected immediately on your TXU Energy account. 

Where is the TXU iThermostat module located on the app? 
The TXU iThermostat module is located under the “Usage” menu on the TXU Energy mobile app. Existing TXU Energy mobile app customers who have an active iThermostat account will receive access to the module when they upgrade to the latest version of the app.   

For more information regarding your TXU iThermostat  

I have a TXU Energy FlexPowerSM account.  Can I use the TXU Energy app?
In the future, TXU Energy may expand the app to TXU Energy FlexPowerSM accounts. In the meantime, you can access your TXU Energy FlexPowerSM account on txu.com.

I have multiple accounts. How do I access each account on the TXU Energy app?
Residential customers who have multiple accounts under the same MyAccount login can access those accounts by swiping left and right throughout the app.  Features that are accessible at the account level will be noted by white dots that represent the number of accounts available.

I am interested in knowing more about my energy consumption and how to reduce my bill.
The Bill Comparison tool, located under the Bill menu, provides customers with the ability to review and compare monthly bills and usage. 

The Cost & Usage Summary, located under the Usage menu, provides projected usage and bill information.  (Note: This tool is available to smart meter customers only.) 

Visit txu.com for additional energy savings information and tips.

I am experiencing problems with the TXU Energy app.
If you cannot download the app because of Internet or mobile Internet connectivity issues that cannot be resolved, you may want to contact your wireless provider.

If you have questions about the app, you may contact Customer Care at 1-877-472-2898 with questions pertaining to the app or your TXU Energy MyAccount.

Can I download and use the TXU Energy iPhone® app on my iPad® or iPod touch®?
The app can be used on your iPad® or iPod touch® and is optimized for these devices.

Does TXU Energy offer applications for other mobile devices?
In the future, TXU Energy may offer applications for other mobile devices. In the meantime, you can access your MyAccount information on your mobile device through our mobile Web site (m.txu.com), which is optimized to support all mobile browsers.

 

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