Renewing Your Electricity Plan

Q: How do I choose the best plan for me?

Our plan experts are ready to help 24/7 at 800-242-9113. We have plans to fit your home's usage and budget, offering benefits from free electricity to cash back and seasonal bill relief. You can also view your usage and available plans in the TXU Energy app and MyAccount.

Q: I'm moving. Can I take my service with me?

Yes! If you are moving to an area that we serve, you can take us with you to your new home. You can transfer your service online or give us a call, and we’ll set up everything for you.

Q: What happens if I forget to pick a new plan before my current one expires?

If you don’t select a new plan before your current plan ends, you’ll continue to be our customer and automatically start a month-to-month plan. This plan gives you the flexibility to change plans whenever you need or cancel at any time.

Q: Why can't I keep the same plan that I have now?

Plans and prices can change from year to year, and the specific plan you are currently on may not be available for renewal. Rest assured that we have options that are similar to what you have today, allowing you to keep the same great benefits. Give us a call or check out the TXU Energy app to find the best plan for your electricity usage.

Q: How do I renew my plan?

We've made it simple to renew your plan online. You'll find plans selected just for you based on how you use electricity. Log in to your MyAccount or use the TXU Energy app to pick the best plan for your home. You can also call our plan specialists 24/7 at 800-242-9113 and they will look at your usage to help you select the best fit.

Here's what you need to know when your electricity plan ends, including how to renew with the best option for your home’s usage and budget.

How do I choose the best plan for me?

Our plan experts are ready to help 24/7 at 800-242-9113 to help you compare electricity plans and choose the best option for your home. From free electricity, to cashback, to seasonal bill relief, we’ve got the right plan for your home’s usage and budget.

You can also view your usage and available plans in the TXU Energy app and MyAccount.

I'm moving. Can I take my service with me?

Yes! If you are moving to an area that we serve, you can transfer your TXU Energy service to your new home and keep us as your electricity provider. Schedule your move and transfer your service online or give us a call at 800-242-9113, and we’ll set up everything for you. When you move, you can review your current plan and explore new plan options that may be a better fit for your new home’s usage. If you’re moving to an area with a different Transmission and Distribution Utility (TDU), we’ll help set you up on a new plan.

What happens if I forget to pick a new plan before my current one expires?

No need to worry. If you don’t renew or pick a new plan before your current contract ends, you’ll continue to be our customer and automatically start a month-to-month plan. That way, you’ll have the flexibility to change plans whenever you need or cancel at any time.

Why can't I keep the same plan that I have now?

Plans and prices can change from year to year, and the plan that you’re currently on may not be available for renewal. Rest assured, we have similar electricity plan options that allow you to keep the same great benefits that you’re used to. Give us a call or check out the TXU Energy app to find a plan that best fits the way you use electricity.

When does my current plan expire?

The easiest way to find your contract expiration date is by signing into your MyAccount.

You can also find it on your monthly energy bills.

How do I renew my plan?

We've made it easy to renew your TXU Energy plan online. You'll find plans recommended just for you based on how you use electricity.

Sign in to your MyAccount or use the TXU Energy app to pick the best plan for your home.
You can also call our plan specialists 24/7 at 800-242-9113, and they will review your usage and help you select the best fit, including options like a fixed-rate plan, month-to-month plan, free electricity plan or renewable energy.

Why am I receiving multiple renewal notices?

The State of Texas requires all retail electricity providers to provide three contract expiration notices to customers on term plans to remind you that your electricity contract is ending and to give you time to review and renew your plan or choose a new one.

What if I need help renewing my plan?

Call 800-242-9113. We're here 24/7 to help you renew your plan.