Prepay Frequently Asked Questions

While we’re no longer offering a prepay electricity plan, we’re here to help you find a new option that works best for you. Below are answers to common questions about what’s changing, what it means for your account and the options available to you.

  • What change is coming to my plan?
    Your current prepay plan will no longer be available as of April 1, 2026. Your service will continue uninterrupted on a competitively priced month to month plan.
  • What other options do I have?
    You can continue on the month-to-month plan with no contract for as long as you’d like. You can also choose a fixed-rate plan that offers you long-term price protection by giving us a call at 888-262-4151.
  • When will my plan change?
    If you choose to take no action, you’ll be moved to a month-to-month plan on your April meter read date.
  • Will I be credited my remaining prepay balance?
    Yes, any remaining prepay balance will be credited to your new account.
  • Will I need to pay a deposit with my new plan?
    No, you won’t be assessed a deposit with your new plan. Your long-time loyalty is important to us and our goal is to make this as worry-free as possible.
  • Will I have the option to prepay on my new plan?
    No, we’re not offering prepay moving forward. You’ll receive a monthly bill for the electricity you’ve used. You can find prepay plans with other electricity providers, but we hope to keep you as a customer and continue providing you dependable service.

 

Our team is here for you 24/7 to help guide you through this change. Please give us a call at 888-262-4151 if you have any questions or would like help selecting a new plan.