Transferring or Cancelling Your TXU Energy Service

Are you moving to a new home, looking to switch providers or finding that you no longer need electricity service? We understand that your household needs change over time. As Texans’ number one choice for electricity, we want to help you take the right next step. Whether you're looking for how to cancel your TXU Energy service or simply need to move your current plan to a new address, our team is here to make the process hassle-free.

If you're moving within Texas, you might be able to transfer your TXU Energy service to your new address instead of cancelling it entirely. Call 888-318-7936 to transfer or cancel service, and we'll help review your TXU Energy account, confirm your exact service address and walk you through every step of the process.

Moving? You may not need to cancel

Relocating within Texas?

Great news! You may be able to transfer your current TXU Energy service to your new address.

Sign in to your MyAccount portal to start your move. In many cases, you can schedule electricity service at your new home online without ever cancelling your current account. This means you keep your current plan, maintain your predictable billing and avoid the hassle of setting up a new provider.

Moving out of state

If you’re moving outside of Texas, we’re sad to see you go but happy to help you transition. Just call 888-318-7936. A friendly customer care representative will help stop service at your current address and clearly explain exactly what to expect with your final bill.

Before you cancel, let’s review your options

If you’re thinking about cancelling because your needs have changed, we may be able to help before you make a final decision.

Looking for a better plan fit

If your current electricity plan no longer feels like the right fit for your lifestyle, you may not need to cancel your TXU Energy service.

Our energy experts can review your historical usage and help you look for available plan options that better match your current needs. Whether you want a straightforward fixed-rate plan, a flexible month-to-month option or a plan that offers bill credits or rewards, we have innovative plans that help you save around the way you actually live. Call 888-318-7936 to review your options today.

Bill higher than expected?

A higher-than-usual electricity bill can happen for several reasons. Extreme Texas weather, seasonal usage spikes, changes at home or specific plan details can all heavily impact your monthly payment. We understand that unexpected expenses are frustrating. Before you cancel TXU Energy service, we can help you review your account and talk through practical next steps.

When you call our customer support team, we can help you:

• Review your recent electricity usage
• Understand possible reasons your bill changed
• Explore different electricity plans
• Talk through flexible payment or account support options

Call 888-318-7936 for help reviewing your bill. You can also explore our best-in-class usage tools through the TXU Energy app to monitor your daily habits.

Switching providers

If you're thinking about switching electricity providers, call us first. We can review your current plan, look at your usage and talk through your options so you can make an informed decision with confidence. As Texans’ number one choice for electricity, TXU Energy has powered millions of Texans since 2001, and our team is here to help you find the right next step for your needs.

Depending on your specific plan, cancelling before your contract ends may result in an early cancellation fee. We can help you understand whether a fee applies to your account and help you weigh the true cost of leaving. Call 888-318-7936 before making a switch.

No longer need electricity service?

Life brings many exciting changes. If you’re moving in with a family member, sharing space with a new roommate or relocating with someone who already has electricity set up, simply call 888-318-7936. We’ll help take care of cancelling TXU Energy service at your current address so you can quickly focus on your next chapter.

How to Cancel TXU Energy service

If you've decided that stopping your service is the right choice, we want to make the process as straightforward as possible. To cancel TXU Energy service, call 888-318-7936. A dedicated customer care representative will review your account, confirm the service address and help safely schedule your cancellation.

Before you call, it helps to have a few important pieces of information ready. Please gather:

• Your TXU Energy account number
• The current service address
• The exact date you want your service to stop
• A forwarding address for your final bill
• Your most current contact information

Remember, if you're simply moving within Texas, you may be able to easily transfer service online through MyAccount instead of cancelling.