Transferring or Cancelling Your Service

Here are ways to transfer or cancel your service, whether you’re moving or switching providers.

Moving

Relocating within Texas?
Great news! It’s likely you can transfer your current service to your new address. All it takes is a few taps in MyAccount.

Moving out of state?
Give us a call at 888-318-7936 and we’ll make sure your service is stopped at your current address. We’ll walk you through everything – no hassle, no surprises.

If you're looking for a better fit plan

If you’re not 100% satisfied with your current plan, our energy experts will find you a better fit. Give us a call at 888-318-7936 so we can look at your usage and change your plan.

If you no longer need service

Moving in with a family member or roommate who already has electricity set up? No problem – call us at 888-318-7936 and we’ll take care of cancelling your service.