Payment Assistance

As you recover and start to rebuild from Hurricane Harvey, the last thing we want you worried about is your bill. You can extend your due date, and we’ll also work with you on a longer-term payment plan.

Give us a call anytime at 800-242-9113 and we’ll take care of you. This assistance is available through at least September 30.

If you need additional financial support, TXU Energy Aid and other bill-payment assistance programs are ready to help. Call 2-1-1 Texas to ask about these resources.

Bill Assistance
If you weren’t affected by Harvey but need help paying your bill, give us a call. We can set up a deferred payment plan or connect you to a social agency partner for assistance.

Qualifying low-income customers may pay deposits over two equal installments. Customers may have their deposit waived if they are 60 years of age or older. Additional waivers are available. Please call 1-888-398-5370 to learn more and see if you qualify.