Payment Assistance Options
Help when you need it.
Sometimes you may need a little extra time to pay your bill when money is tight or your circumstances change.
Call or chat with us to find out if one of our flexible payment options is right for you.
Here are a few ways we can help:
Extend the time required to pay your current bill to keep the lights on.
Deferred payment plan
Waived or split deposit
Waived late penalty fees
TXU Energy Aid
When you need longer-term assistance to pay your balance in monthly installments.
Give us a call to find out if you’re eligible for no deposit or if you can split your deposit into two payments.
If you’re on SNAP or Medicaid, you’re eligible to have late penalty fees waived. Learn more here.