Do the name and service address on the final bill need to match what's on my TXU Energy account?

Yes, to receive the bill credit the name and service address on your final bill must match your TXU Energy account.

When will the credit appear on my TXU Energy bill?

We’ll apply the credit to your TXU Energy bill within two billing cycles once we approve your request and receive your final bill from the other provider that shows the fee.

Am I responsible for paying my final bill?

Yes, please make all final payments to your old provider. We’ll cover the fee as a credit on your TXU Energy bill. We won’t pay your old provider directly.

Cancellation Fee Credit

Charged a cancellation fee by your previous provider when you switched? No sweat. Submit your final bill from your old provider that shows the fee and we’ll apply a credit to your TXU Energy bill.¹

Fill out the form below and we’ll get back to you via email within 1-2 business days.

Full Name*

Service Address*

ESI ID (you can find this on your final bill)*

Early Cancellation Fee Amount*

Email Address*

Final Bill Attachment*

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Frequently Asked Questions

Do the name and service address on the final bill need to match what's on my TXUE Energy account?

Yes, to receive the bill credit for a qualified proof-of-move request, the name and service address on your final bill from your previous electricity provider must match your TXU Energy account information. This verification allows us to process your move-related credit accurately.
When will the credit appear on my TXU Energy bill?

We’ll apply the credit to your TXU Energy bill within two billing cycles once we approve your request and receive your final bill from the other provider that shows the cancellation fee.
Am I responsible for paying my final bill?

Yes, please make all final payments to your previous electric provider. We won’t pay your old provider your covered cancellation fee directly, but will cover it as a credit on your TXU Energy bill up to the approved amount.
Is there an early termination fee for canceling my plan?

Check your Electricity Facts Label (EFL) to see whether an early termination fee (ETF) applies. You can find your plan’s EFL via MyAccount in our app.

If you were charged a cancellation fee by your previous provider when switching to TXU Energy, you can request a credit by filling out this form and uploading a copy of your final bill showing the fee from your previous provider.
How do I cancel service if I’m moving?

If you’re moving to an area that TXU Energy serves, you can stop service at your current address and start service at your new address. Your start and end dates can overlap by up to 90 days when transferring service. If your prior provider charged you an early cancellation fee when you switched, submit your final bill for a cancellation fee credit.

If you’re moving out of state, out of an area we serve, or in with someone who already has service, you can schedule a stop date by calling 866-278-4898. Then, your Transmission and Distribution Utility (TDU) will complete the final meter read, and we’ll issue your final bill.
Can I have service at my new and old address at the same time during my move?

Yes, your start and end dates can overlap by up to 90 days when transferring service.
What happens if I move out but don't stop service?

If you forgot to stop service when you moved out, you’ll need to call us at 866-278-4898 as soon as possible to request a stop date to avoid further changes.