Do the name and service address on the final bill need to match what's on my TXU Energy account?

Yes, to receive the bill credit the name and service address on your final bill must match your TXU Energy account.

When will the credit appear on my TXU Energy bill?

We’ll apply the credit to your TXU Energy bill within two billing cycles once we approve your request and receive your final bill from the other provider that shows the fee.

Am I responsible for paying my final bill?

Yes, please make all final payments to your old provider. We’ll cover the fee as a credit on your TXU Energy bill. We won’t pay your old provider directly.

Cancellation Fee Credit

Charged a cancellation fee by your previous provider when you switched? No sweat. Submit your final bill from your old provider that shows the fee and we’ll apply a credit to your TXU Energy bill.¹

Fill out the form below and we’ll get back to you via email within 1-2 business days.

Full Name*

Service Address*

ESI ID (you can find this on your final bill)*

Early Cancellation Fee Amount*

Email Address*

Final Bill Attachment*

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Frequently Asked Questions

Do the name and service address on the final bill need to match what's on my TXUE Energy account?

Yes, to receive the bill credit for a qualified proof-of-move request, the name and service address on your final bill from your previous electricity provider must match your TXU Energy account information. This verification allows us to process your move-related credit accurately.
When will the credit appear on my TXU Energy bill?

We’ll apply the credit to your TXU Energy bill within two billing cycles once we approve your request and receive your final bill from the other provider that shows the cancellation fee.
Am I responsible for paying my final bill?

Yes, please make all final payments to your previous electric provider. We won’t pay your old provider your covered cancellation fee directly, but will cover it as a credit on your TXU Energy bill up to the approved amount.