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Payment Assistance Options
Help when you need it.
Sometimes you may need a little extra time to pay your bill when money is tight or your circumstances change.
Call us 24/7 at 800-242-9113 or chat with us to find out if one of our flexible payment options is right for you.
Here are a few ways we can help:
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Payment extension
Extend the time required to pay your current bill to keep the lights on.
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Deferred payment plan
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Waived or split deposit
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Waived late penalty fees
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TXU Energy Aid
When you need longer-term assistance to pay your balance in monthly installments.
Give us a call to find out if you’re eligible for no deposit or if you can split your deposit into two payments.
If you’re on SNAP or Medicaid, you’re eligible to have late penalty fees waived. Learn more here.
Visit 211texas.org or call 2-1-1, and either search or ask for electricity bill help in your community. We work with local partners and agencies to help Texas families who are in need.
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Frequently Asked Questions
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How do I stop my service from being disconnected?
Pay the disconnect balance on or before the payment date to avoid disconnection as stated in your disconnect notice.
If you’re unable to pay the total amount due on your disconnect notice, you may be able to extend your payment due date. A payment extension (a.k.a. a payment arrangement) extends or pushes out your disconnect date to allow you more time to pay the amount listed on your disconnect notice. Call us at call us at 800-242-9113 to request a payment extension. Remember, you'll need to pay the outstanding balance by the extended due date to avoid a service interruption.
If you have a longer-term financial hardship, a deferred payment plan may be an option. Please call us at 800-242-9113 to speak to an agent about setting up an deferred payment plan or possible payment assistance from a state or federal energy assistance program.
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Can I pay my bill after my due date?
A payment extension may be a good short-term option if you aren't able to pay your bill by the due date or the date on your disconnect notice. A payment extension won’t change your monthly due date and can’t extend beyond the due date of your next bill. It just extends your disconnect date, and you’ll still be assessed applicable late fees and notice fees.
Please call us at 800-242-9113 to speak to an agent about a payment extension. You may also be able to request one in your TXU Energy MyAccount.
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Can I pay my deferred payment plan balance off early?Yes, you can pay your deferred payment plan balance off early, but please call us at 800-242-9113 to deactivate your deferred payment plan prior to making the payment.
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How do I request a payment extension in MyAccount?
If you’re already past due and eligible for a payment extension, you can request one in your TXU Energy MyAccount.
Sign in to MyAccount and look for a message below your Due Date that says: "Need more time to pay? Pay your bill later.” Click the link and follow the steps to extend your due date. Don’t see this message? Please call us at 800-242-9113 for more options.
