TXU Energy Battery Saver FAQs

  • Who is eligible for this plan?
    Customer with a single-family residence and an Enphase battery that meets the specifications outlined in the plan’s Electricity Facts Label (EFL) and the battery enrollment Terms and Conditions shown above on the main page are eligible to enroll. Current TXU Energy customers who want to enroll on this plan must be in “good standing”, which is defined as having no past due balances, deferred payment plans or other arrangements.
  • What happens if I need my battery during an outage?
    You’ll always be able to access 20% of your battery’s capacity for personal use. During an outage, all the energy stored in your battery will be for home use and will not go out to the grid. Also, during this time any energy coming from your solar panels will be rerouted to charge your battery and power your home before being sent to the grid.
  • How do I enroll on this plan?
    You must receive an invitation via email or some other form of digital communication from Enphase or TXU Energy inviting you enroll on this plan. Currently, this plan is not open to the general public.
  • How do I enroll my battery on this plan?
    You must first enroll on the TXU Energy Battery Saver 60 plan. Instructions will be sent via email from TXU Energy and available in your TXU Energy MyAccount on how to enroll your battery using a designated online portal. If you have further questions regarding the battery enrollment process, please contact us at batteryrewards@txu.com.
  • Can I unenroll my battery from this plan?
    There is no mechanism to unenroll your battery without cancelling your plan. To unenroll your battery, you must cancel your plan by calling TXU Energy customer service and speaking to an agent or utilizing the plan cancellation function in TXU Energy MyAccount. Plans cancelled during the contract term will be subject to an early termination fee. Please check the plan’s EFL for specific early termination fee pricing and associate terms & conditions.
  • When will I get my first monthly Battery Credit?
    You’ll receive your first monthly Battery Credit on the first full billing cycle after you’ve enrolled your battery on the plan. However, your Battery Credit for any billing month may be suspended at the sole discretion of TXU Energy if your battery is disconnected from home internet, stops working for any reason, or your capacity reserved for personal use is increased above 20%.
  • If I have more than one battery, do I receive additional Battery Credits?
    Yes, you will receive a monthly Battery Credit of $35 per Enphase battery over the course of the 5-year term of this plan, limited to a maximin of 3 batteries.1
  • Can I opt out of individual battery dispatch events?
    No, in exchange for your monthly Battery Credit you are agreeing to allow TXU Energy to manage when your stored energy is used for self-consumption or grid export. TXU Energy may discharge your battery up to 2 hours per day at any time throughout your participation on this plan.
  • Do I get paid per battery dispatch event?
    No, you will be paid a monthly Battery Incentive of $35 per Enphase battery. However, all Excess Energy sent to the grid will be eligible for Buyback Credits. Please review the plan’s EFL for details on how Buyback Credits are calculated.
  • Apart from unenrolling my battery, who do I contact for questions or concerns regarding this plan?
    Please contact us at batteryrewards@txu.com.
  • Does this plan allow me to roll over my unused credits?
    Yes, any credits you don’t use will be banked, up to a certain amount, to automatically pay for future energy charges. Credits roll over in dollar values and not kWh values. Your banked credits are yours to keep if you remain on an eligible TXU Energy solar buyback plan. Banked credits have no cash, credit or other redemption value and are non-transferable.
  • Is there a limit to how many credits I can accumulate in my bank?
    Yes, but it’s rare for customers to reach this limit. Check your EFL for specific terms & conditions on how many banked credits you can accumulate.
  • Do my banked credits expire?
    Your banked credits are yours to keep if you remain on an eligible TXU Energy solar buyback or battery plan. Banked credits have no cash, credit or other redemption value and are non-transferable.
  • How much will TXU Energy pay for my excess energy?
    Check your EFL for specific buyback pricing and associated terms & conditions.
  • Does this plan come with renewable energy?
    Yes, this plan supports 100% renewable energy.
  • Can I have this plan if I do not have solar panels home?
    No, this plan is designed to reward customers with an eligible Enphase battery paired with onsite solar generation, whether this battery is owned by the customer or leased through a Propel prepaid lease, an Enphase affiliated party.
  • Can I enroll on Average Monthly Billing while on this product?
    Yes, Average Monthly Billing works the same for this product as it does for other TXU Energy plans.