Submit Feedback or Questions

We'd like to hear from you. Please fill out and submit the form below and we will respond within one business day.

If you need more time to pay your bill, please click here or call us at 800-818-6132.

For answers to more frequently asked questions please click here.

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Call 800-818-6132 or Chat with us.

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If you do not have your account number, please live chat us, or sign into MyAccount.

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What is the email contact form?

The email contact form lets you send us your question or request online, and a TXU Energy representative will follow up with you by email.
When should I use it?

It’s best for nonurgent requests like billing questions, plan details, or general account support or when you’d like a written response you can reference later.