Paperless Communications

Terms & Conditions for the TXU Energy Paperless Communications (Paperless Billing)

If you select this feature, TXU Energy will send notifications to the email address on file when your monthly bill and other account communications are available. In addition to your monthly bills, communications sent electronically if you select this feature may include, but are not limited to, payment confirmations, late payment notices, disconnection notices, and other account-related communications. By enrolling in this paperless communications (Paperless Billing), you consent to receive these communications electronically and understand that you may no longer receive certain TXU Energy communications by regular mail unless regular mail is also required. In the event you elect paperless billing, it is still your responsibility to log on to your TXU Energy online account periodically and check for delivery of new electronic bills in the event you do not receive an email notification (for example, if you change your email address or provided us with an erroneous email address).

You may cancel paperless billing at any time by contacting TXU Energy or by updating your communication preferences in MyAccount. You will resume receiving bills and other communications from TXU Energy via regular mail as soon as TXU Energy can process your request. Notwithstanding anything to the contrary, you are responsible for ensuring timely payment of all your TXU Energy bills and your consent to receive bills and other communications electronically from TXU Energy is subject to these terms of use.