Speak with an agent and get the information you need quickly.

You can also check your account and pay your bill in MyAccount. 

Residential


24/7 Customer Service

866-278-4898

Need new service for your home? Shop plans now.

Already a customer? We're here for you. Call or email us.

Business / Commercial


Customer Service

866-898-4968

Set up new service – Mon-Fri 7am-7pm, Sat 8am-5pm

Customer service requests – Mon-Fri 7am-7pm

Need service for your business? Request a custom quote.

Have a question? Call or email us.

Other Services


Apartment & Property Management Services

800-316-2135

Mon-Fri 8am-5pm
Email: aptservices@txu.com
Construction & Builder Services

800-711-9112

Mon-Fri 8am-5:30pm
Email: constructionservices@txu.com
Executive Feedback
Compliments, comments or complaints? Email your feedback or mail them to TXU Energy Executive Feedback, PO Box 650764, Dallas, TX 75265-0764.