We’re currently experiencing longer than normal call wait times. For the fastest service, please use our automated phone system at 800-242-9113 to make payments or for payment arrangements. We’re offering additional flexibility to provide relief during these tough times.

You can also check your account and pay your bill in MyAccount

We appreciate your patience as we work to provide you the level of support and care you deserve.


24/7 Customer Service


DFW Area: 972-791-2888
Contact us for your home.

New Customer Sales


Live agents – 24/7
See residential plan options.

Business / Commercial

Customer Service


Mon-Fri 7am-7pm
Contact us for your business.
New Customer Sales


Mon-Fri 7am-7pm, Sat 8am-5pm
See business plan options.

Other Services

Apartment & Property Management Services


Mon-Fri 8am-5pm
Email: aptservices@txu.com
Construction & Builder Services


Mon-Fri 8am-5:30pm
Email: constructionservices@txu.com
Executive Feedback
Compliments, comments or complaints? Email your feedback or mail them to TXU Energy Executive Feedback, PO Box 65764, Dallas, TX 75262-0764.