Customer Protection Center

Your privacy is our priority.

We’re committed to protecting your identity and keeping your information confidential. These resources are here to help protect yourself from electricity scams and fraud. We’re also here to help 24/7 at 800-242-9113 if you have any other questions.

Here’s what you should know:

  • Does TXU Energy share my personal information?

    We do not sell your data. However, we do share certain information with third-party providers to help ensure you get the best service possible. You can view our privacy policy here.

  • What are some easy ways to keep my information secure?

    Using strong passwords, checking your credit score frequently and shredding documents can help prevent identity theft. Learn more about how we protect your information here.

  • What happens if I become a victim of utility fraud?

    Please contact us so we can help. We’re here to work with you to a resolution. You’ll also need to file a police report and add a fraud alert to your credit report. Learn more here.

Additional Resources

Remember to check your credit annually. You may request a free credit report once every 12 months from each of the nationwide consumer reporting companies: Equifax, Experian and TransUnion at The sites below provide step-by-step instructions to help you prevent identify theft and also recover if you do become a victim:

The Texas Attorney General

The Federal Trade Commission