Your privacy is our priority.

We’re committed to protecting your identity and keeping your information confidential. These resources are here to help protect yourself from electricity scams and fraud. We’re also here to help 24/7 at 800-242-9113 if you have any other questions.

Here’s what you should know:

  • Does TXU Energy share my personal information?
    We do not sell your data. However, we do share certain information with third-party providers to help ensure you get the best service possible. You can view our privacy policy here.
  • What are some easy ways to keep my information secure?
    Using strong passwords, checking your credit score frequently and shredding documents can help prevent identity theft. Learn more about how we protect your information here.
  • What happens if I become a victim of utility fraud?
    Please contact us so we can help. We’re here to work with you to a resolution. You’ll also need to file a police report and add a fraud alert to your credit report. Learn more here.