As many Texans continue to be impacted by the pandemic, we’re committed to remaining flexible and responsive to your needs and are taking additional steps to provide relief during this uncertain time.
Types of assistance available to you:
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A new State of Texas program begins Feb. 15 to help renters pay their rent and electricity bills. Learn more at texasrentrelief.com or call 833-989-7368.
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Call us 24/7 at 800-242-9113 if you need more time to pay so we can work on a deferred payment plan.
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Visit 211texas.org and search Electricity Bill Assistance to find agencies in your area that may be able to help.
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Texas Rent Relief
A new State of Texas program is accepting applications beginning on Feb. 15 to help renters and landlords affected by the pandemic to pay their rent and electricity bills, including past-due bills and up to three months of future expenses. To learn more and apply, visit texasrentrelief.com or call 833-989-7368 between 8 a.m. and 6 p.m. Monday through Saturday. If you have a past-due electricity bill, it may help to have it handy when you apply. And it's recommended you apply by Feb. 28 for priority review.
Payment Flexibility
Please call us at 800-242-9113 if you need more time to pay. We can work with you on a deferred payment plan. With a one-time down payment, you can spread your remaining balance over the next five months. As always, you can check your account and pay your bill anytime in MyAccount.
Payment Assistance
If you or someone you know may need bill payment assistance, additional support is available through TXU Energy Aid℠. Even if you don't need help now but think you might later this summer, it's a good idea to go ahead and apply while funding is available. Call 2-1-1 or visit 211texas.org and search Electricity Bill Assistance to find programs in your area.
Tips and Tools
Since your family may be spending more time at home right now, you can keep up-to-date with your electricity usage by creating an online account and downloading our app for iPhone or Android. You can also find easy ways to use less electricity and save with our home tips.
News, Health and Resource Links
CDC
Dallas Morning News Coverage
Houston Chronicle Coverage