We're here to help.

The health and well-being of our communities is our top concern. We’re committed to remaining flexible and responsive to your needs and are taking additional steps to provide relief during this uncertain time.

STATE OF TEXAS COVID-19 Electricity Relief Program

A new state program is helping eligible Texans keep their power on. If you’ve recently filed for unemployment with the Texas Workforce Commission, you’re eligible. Apply online or call the Texas Lifeline 24/7 at 866-454-8387. If you receive SNAP or Medicaid, you’re automatically enrolled and do not need to apply online or over the phone.

The state of Texas has partnered with SOLIX to process all relief fund applications through the Texas Lifeline. If you call, you may experience long wait times as agents work to serve all Texans in need of assistance. For more information, please see FAQs below.

Payment Flexibility

For the fastest service, please use our automated phone system at 800-242-9113 to make payments or for payment arrangements. You can also talk to one of our team members about additional flexibility options we're offering at this time.

As always, you can check your account and pay your bill anytime in MyAccount.

Payment Assistance

If you or someone you know needs bill payment assistance, additional support is available through TXU Energy Aid℠. Call 2-1-1 or visit 211texas.org and search Electricity Bill Assistance to find programs in your area.

Tips and Tools

Since your family may be spending more time at home right now, you can keep up-to-date with your electricity usage by creating an online account and downloading our app for iPhone or Android. You can also find easy ways to use less electricity and save with our home tips.

 

STATE OF TEXAS COVID-19 Electricity Relief Program FAQs

Who qualifies and how do I apply?

If you receive assistance through SNAP or Medicaid, you’re automatically enrolled and don’t need to apply. If you’ve filed for unemployment with the Texas Workforce Commission, you may also qualify. Apply online or call the Texas Lifeline 24/7 at 866-454-8387. If you call, you may experience long wait times as agents work to serve all Texans in need of assistance.

What information will I need to provide when I apply?

You’ll need to provide information that matches your TXU Energy account, including your name and service address. It’s also helpful to provide your account number and phone number. If your name isn’t on the account but you’ve filed for unemployment and live in the home, your home still qualifies.

To get approved quickly, have your Texas Workforce Commission documents and a recent electricity bill ready.

What information will I need to provide after I apply?

You’ll need to send a copy of your acceptance from the Texas Workforce Commission and a copy of your electricity bill within 30 days of applying. You can send this via email or mail.

1. Email: TX_COVID-19ELECTRICITY_RELIEF@SOLIXINC.COM 

2. Mail:

SOLIX

P.O. Box 4060

Killeen, Texas 76540-4060

 

Do I need to call TXU Energy after I apply?

Please call us before your next payment is due so we can work with you on a longer-term payment plan. You do not need to call us to let us know you enrolled. The Texas Lifeline will notify us of your enrollment.

What if I move?

You'll need to re-enroll in the program by taking the same steps.

 

News, Health and Resource Links

CDC

Dallas Morning News Coverage

Houston Chronicle Coverage