Transferring your TXU Energy Service
I'm moving. What should I know about transferring my Electricity Service?
How do I choose the best plan for me?
Our plan experts are ready to help 24/7 at 800-242-9113. From free electricity, to cash back to seasonal bill relief, we’ve got the right plan for your new home’s usage and budget.
I'm moving. Can I take my service with me?
Yes! If you are moving to an area that we serve, you can take us with you when you move to your new home. Transfer your service online or give us a call, and we’ll set up everything for you.
Can my service end date in my current home overlap with the service start date in my new home?
Yes. You can select overlapping dates online or you can call us and we can set that up for you.
Do I need to be there when the power is turned on?
Probably not. Unless you have a traditional electric meter (instead of a smart meter) and it’s behind a locked gate or inside your home, which is typically not the case, you don’t need to be home.
How can I get proof of electricity service?
You'll get an email confirmation when you sign up that you can use as proof of electricity service. Otherwise you can call us and we'll email you.
What if I need help selecting a plan?
Call 800-242-9113. We're here for you 24/7.