Here are a few tips to make sure you have as much fun spending your rewards as we have giving them. See the instructions below for each type of reward card.

Remember: It's important to know your reward card balance. If your purchase is more than your card balance, you'll need to pay the difference first with another form of payment and then use your reward card to pay the remainder.

Want to use your card to pay your TXU Energy bill? Sign into MyAccount or call 1-800-818-6132 to use our automated voice system. 

 

Cash Back

Cash Back 

     Call 1-888-507-7333 to activate your card.

  • Check your balance online or call 1-888-507-7333
  • Use your card as credit or debit (PIN required)

Welcome, Renewal or Other

Prepaid Card
 

     Call 1-855-274-0054 to activate your card.

  • Check your balance online or call 1-855-274-0054
  • Use your card as credit or debit (PIN required)

Refer-A-Friend

Refer A Friend

     Call 1-800-225-1115 to activate your card.

  • Check your balance online or call 1-800-522-7458
  • Use your card as credit or debit (PIN required)

 

Questions? Click here to view our FAQ's or call the customer service number on the back of your card.

Show us how you're spending your reward at facebook.com/txuenergy or use #TXUECashBack.