TXU Energy Says Innovation and Customer Service Will Define Leaders in Texas’ Retail Electric Market

Comments made to hundreds of electricity industry officials during DNV KEMA’s 24th Retail Energy Executive Forum


Texas is redefining the way consumers buy and use electricity thanks to one of the most robust and competitive markets in the country. TXU Energy plays an integral role and continues to be a driving force for innovation, delivering products and services that educate, encourage and incentivize customers to use less electricity.

“Customers are more knowledgeable and engaged than ever,” said Scott Hudson, COO of TXU Energy, during a panel discussion at DNV KEMA’s 24th Retail Energy Executive Forum. “Anyone who has opened their electric bill during a Texas summer understands the value of a retail electric provider that does more than deliver a commodity to their door.”

Hudson noted that advancing innovation throughout every facet of the organization and providing customers with superior service are paramount to the success of TXU Energy.

“We put customers at the center of every decision we make,” he said. “We have designed our plans, services and support to give customers choices that fit their lives. We make it convenient for them to connect with us how, when and where they want - no matter how much or how little time and effort they want to invest.”

TXU Energy developed and continues to expand on an integrated suite of products, plans and solutions that meets customer needs and exceed their expectations.

“Our success is based on consumers’ recognizing TXU Energy as a trusted advisor,” Hudson said. “That means we anticipate customers’ needs and provide service how, when and where they want it.”

About TXU Energy
TXU Energy is a market-leading competitive retail electricity provider, powering the lives of more Texans than any other retailer. TXU Energy offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services. Visit txu.com for more information about TXU Energy. REP #10004.