We look forward to serving you. Here’s information about your new electricity service and the transition to help with questions you may have.

If you don’t see your question answered here, please feel free to call us at 833-938-1216 from 7 a.m. to 7 p.m. Monday to Friday and 8 a.m. to 5 p.m. Saturday. We’re happy to hear from you.

When does my service start with you?

Your service with us begins on your first meter read cycle on or after Nov. 12 without interruption, and you don’t need to take any action.

Will my rate change?

Your rate will either be the same or less than what you currently have. Your contract end date is also the same.

What happens next?

Your next bill from your provider will be your final bill from them, and it will be paid to them as usual.

From us, you’ll receive a welcome kit that includes your new plan details, account number and customer documents.

Do I need to take any action?

You don’t need to take any action – your service will continue without interruption.

If you pay your monthly bill automatically, you’ll be able to do that and more with TXU Energy MyAccount. It’s free and available online and on our app. Once your service begins with us, you can set up an account and activate AutoPay.

I had a deposit with my previous provider. Will that carry over?

Your deposit has been transferred to us intact and will be refunded to you on schedule with on-time payments.

My plan’s expiring soon. What are my options?

Our team is ready to help with special offers that work for your business. Call our business experts at 833-938-1216 from 7 a.m. to 7 p.m. Monday to Friday and 8 a.m. to 5 p.m. Saturday.

I pay my bill in-person at a third-party payment location. What do I need to know?

You should pay your final bill with your provider as you normally do, using your account number. If you’re planning to continue paying via a third-party after your service begins with us, please be sure to use your TXU Energy account number so that we receive your payment without any delays.