Today, TXU Energy, a subsidiary of TXU Corp. (NYSE:TXU), announced new customer protections, including a summer moratorium on disconnects for critical care, low-income, and customers that are at least 62 years of age. TXU Energy will also waive deposit requirements for low-income residential customers that are at least 62 years of age and for all customers with a good record of timely payments. Additionally, TXU Energy will not charge customers penalties for cancelling month-to-month electric service.
"In this competitive market, being responsive to customer needs and providing innovative solutions is essential, and TXU Energy is proud to be offering these protections for our customers," said Jim Burke, Chief Executive Officer of TXU Energy. "We will continue our efforts to provide excellence in customer service, innovation and value."
These expanded customer protection measures include:
Summer Protections Regarding Disconnection: TXU Energy voluntarily commits to reestablish, and extend to a broader group of customers, the emergency protections that the Public Utility of Commission of Texas implemented for Summer 2006 regarding customer disconnections. Specifically, TXU Energy will provide the following protections between July 1 and September 30, 2007:
- Customers that are designated as low-income or are at least 62 years of age can avoid disconnection of service due to nonpayment by contacting TXU Energy and entering into a deferred payment plan. This deferred payment plan would allow the customer to pay as little as 25 percent of the current month's electric charges, with the remaining balance to be paid in equal installments over the next five billing cycles.
- Customers that are both designated as low-income and are at least 62 years of age can avoid disconnection of service due to nonpayment by contacting TXU Energy and entering into a deferred payment plan. This special, summer deferred payment plan would not require any payment of the current month's electric charges during this time period, but instead would require payment of 25 percent of the deferred bill(s) as part of the first electric bill issued after September 30th, with the remaining balance to be paid in equal installments over the next five billing cycles.
- Customers designated as critical care will not be disconnected for non-payment.
Waiver of Deposits: TXU Energy will waive deposits for low-income residential customers who are at least 62 years of age and for residential customers with an electric bill payment history showing no more than one late payment during the prior 12 month period.
Cancellation Fee: TXU Energy will not charge a penalty to any residential customer for requesting cancellation of a month-to-month retail electric service plan. This policy provides customers on a month-to-month electric service plan the flexibility to switch to any alternative TXU Energy plan or to another provider without penalty. There may be charges assessed by the transmission and distribution service provider relating to the cancellation.
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About TXU Energy
TXU Energy is a subsidiary of TXU Corp. TXU Corp., (NYSE: TXU) a Dallas-based energy company, manages a portfolio of competitive and regulated energy businesses primarily in Texas. In the competitive TXU Energy Holdings segment (electricity generation, wholesale marketing and retailing), TXU Energy provides electricity and related services to more than 2.1 million competitive electricity customers in Texas. TXU Power has over 18,100 MW of generation in Texas, including 2,300 MW of nuclear and 5,800 MW of coal-fueled generation capacity. TXU Wholesale optimizes the purchases and sales of energy for TXU Energy and TXU Power and provides related services to other market participants. TXU Wholesale is the largest purchaser of wind-generated electricity in Texas and fifth largest in the United States. Power generation and related businesses, such as TXU Power and TXU Wholesale, plan to transition toward the new Luminant Energy brand. Visit www.txu.com for more information about TXU Energy and http://www.txucorp.com/ for more information about TXU Corp.