If you need assistance with your Visa® prepaid card, use the images below to find the one that matches your card.  If you don't see your card pictured below, please call the phone number or visit the Web site listed on the back of your card. 

Have you recently received a TXU Energy Cash Back Loyalty Reward Visa® prepaid card? Click here for answers to frequently asked questions, including:

  • How to check the amount on your card
  • How to use your card to pay your TXU Energy bill
  • When to expect to receive your card

 2013 Cash Back Loyalty Reward Card

Cash Back Loyalty Reward Card

To check your balance click here or call 1-888-507-7333.

Received by eligible customers enrolled on a cash back plan that were in good standing as of the payout date who have remained a TXU Energy customer continuously from date of enrollment on an eligible plan.

Card Activation and PIN: To activate your card and obtain a PIN, call 1-888-471-3662.

Am I signing up for anything by using the card?  No.  You chose a TXU Energy electricity plan that automatically pays you cash back at the end of the year.  There's no obligation, and you're not signing up for anything by using your card.  This is a Visa® Prepaid Card.  This isn't a credit card or a gift card.

For more information click here.

Prepaid Card Image

Welcome Bonus / Renewal Bonus / Other Bonus

To check your balance click here or call 1-877-657-0594.

Received by eligible customers as a bonus from TXU Energy.

Your card is already activated and ready to use. Your card is a prepaid debit card, but always select "credit" when using it to make purchases.  No PIN is required.

Am I signing up for anything by using the card? No. You received this card as a bonus from TXU Energy. There's no obligation, and you're not signing up for anything by using your card. This is a Visa® Prepaid Card. This isn't a credit card or a gift card.

For more information click here.