Questions about your Visa® prepaid card?
Find the image that matches your card for help.  If you don’t see your card below, call the phone number or visit the website listed on the back of your card.

  Cash Back Loyalty Reward Card

Did you know that you can pay your TXU Energy bill with this card? Make sure you know how much is on the card and visit txu.com/paynow.  

To activate your card and create a PIN, call 1-888-471-3662.

Check your balance online or call 1-888-507-7333.

Still have questions? Check out our Cash Back FAQs.  

*The Cash Back Loyalty Reward card is for eligible customers enrolled on an eligible cash back plan, in good standing as of the payout date and who have remained with TXU Energy continuously from date of enrollment.

 

Prepaid Card Image Welcome Bonus / Renewal Bonus / Other Bonus

Great news – your card arrived activated and ready to use.  No PIN is needed. While your card is a prepaid debit card, you’ll need to select “credit” when using it to make purchases.

Check your balance online or call 1-877-657-0594. 

Still have questions? Check out our FAQs.

*The welcome bonus, renewal bonus and other bonus cards are prepaid debit cards offered to eligible customers.

 

 TXU Energy Refer-A-FriendSM Reward Card

Did you know that you can pay your TXU Energy bill with this card? Make sure you know how much is on 
the card and visit txu.com/paynow.  

Check your balance online or call 1-800-522-7458.

Still have questions? Check out our TXU Energy Refer-A-Friend FAQs.  

*To be a qualified referral, your friend cannot already be a current or pending TXU Energy customer or have been a TXU Energy customer within the 90 days preceding the date of enrollment. Referred friend must enroll online through a designated program link and remain a TXU Energy customer for 90 days to be a qualified referral.