TXU Power Outage

Contact your Transmission and Distribution Utility (TDU):

In anticipation of possible electric system outages that can be caused by extreme weather events, TXU Energy reminds and encourages our customers to call their local poles and wires company and report outages, should they occur. Regardless of your provider, your electricity will be delivered by the same utility as it is dependent on your location.

In the event of a power outage, flickering lights, bright/dim lights, guard light out, or other emergency, please call the Transmission and Distribution Utility (TDU) for your area listed below:

Dallas/Ft. Worth and Surrounding Areas
   Oncor Electric Delivery
1-888-313-4747
Lewisville and North Texas
   Texas-New Mexico Power Company
1-888-866-7456
Houston and Surrounding Areas
   CenterPoint Energy
1-713-207-2222 or 1-800-332-7143
   Texas-New Mexico Power Company
1-888-866-7456
South Texas
   AEP Texas Central Company
1-866-223-8508
West Texas
   AEP Texas North Company
1-866-223-8508
   Oncor Electric Delivery
1-888-313-4747
   Texas-New Mexico Power Company
1-888-866-7456
Sharyland
   Sharyland Utilities
1-956-668-9551

Additional Power-Outage Tips:

  • Check on elderly neighbors and those with special needs who might need additional assistance.
  • Make sure you have water.
  • Unplug sensitive electronics, like televisions and computers, and appliances such as room air conditioners or space heaters. This may prevent appliances from being damaged by power variations that can occur when power is restored. Once power is restored, wait at least 15 minutes before turning on other appliances.
  • Keep freezer and refrigerator doors closed. Food will generally stay frozen for 36 to 48 hours in a fully-loaded freezer if you keep the door closed. A half-full freezer will generally keep food frozen for 24 hours.
  • As soon as power returns, check temperatures. If the food in the freezer has ice crystals and is not above 40°F, you can refreeze.
    • Perishable foods in the refrigerator should not be above 40°F for more than two hours.
    • Keep curtains closed and limit trips outside to maintain temperature for a longer period.
    • Make sure to have flashlights, a battery-powered radio and fresh batteries in an easily accessible area. Do not use candles for lighting.
      • Keep a battery-operated radio tuned to a local station. If the power outage is extensive or if there are rotating outages, announcements will be made on the radio.
      • Eliminate unnecessary travel, especially by car. If traffic lights are out, treat all intersections as four-way stops.
      • Avoid downed power lines and sagging trees with broken limbs.