Understanding Your Invoice

1. What is a smart meter?
A smart meter (also known as an advanced meter) is a digital meter that is installed and maintained by your local Transmission and Distribution Utility (TDU). These meters can be read remotely and have two-way communication capability, which gives your TDU an ongoing picture of the electric system that will help them identify trouble spots and minimize the duration of power outages. Smart meters provide detailed information on your energy consumption that can be used to better manage your usage and potentially save you money. AEP, CenterPoint Energy, TNMP and Oncor Electric Delivery are deploying smart meters on a pre-defined schedule. 

2. How do I know if I have a smart meter?
If your electric meter has been replaced since January 2009 with a digital meter, it is likely a smart meter. If you are not sure, contact your local TDU.

3. Can I have my meter tested?
Yes, you may request to have your meter tested for free every four years.  If the TDU replaces your meter, the four year clock starts over and you may request a free meter test for the new meter.

4. How much does a meter test cost if I have made a request to have my current meter tested in the past four years?
TDUs charge the following amounts for a typical business (self-contained and instrument-rated, single and three phase) meters:

5. Are all digital meters smart meters?
No.  Oncor installed several hundred thousand digital meters in their service territory from 2006 to 2007.  If your electric meter has been replaced since January 2009 with a digital meter, it is likely a smart meter.

6. How soon can my meter be tested?
TDUs typically test self-contained, single phase, kWh meters within 10 business days. Other meters must be tested within 30 calendar days.

7. Can I have my old meter back?
No. Oncor, CenterPoint, TNMP and AEP are required to replace mechanical meters with smart meters in accordance with their advanced metering deployment plans approved by the Public Utility Commission of Texas.  These meters can be read remotely and have two-way communication capability, which gives your TDU an ongoing picture of the electric system that will help them identify trouble spots and minimize the duration of power outages. Smart meters provide detailed information on your energy consumption that can be used to better manage your usage and potentially save you money. AEP, CenterPoint Energy, TNMP and Oncor Electric Delivery are deploying smart meters on a pre-defined schedule. 

8. What tests are being performed to check the new meters?
All meters are tested prior to installation. Additionally, you may request a free meter test every four years. If you have had your meter tested within the past four years, you may still request a meter test for an additional charge.

9. Who is performing the free meter tests?
The TDU.

10. Will the TDU let me know the results of my meter test?
The TDU will typically leave a door hanger notifying the customer if the meter passed or failed the test. 

11. What do I do if I feel my meter is reading incorrectly?
Based on the information we know, your meter is likely accurate. However, other factors can contribute to higher bills.

If you do not believe any of these factors contributed to your increased usage and still believe the meter is reading inaccurately, you can contact TXU Energy to request that the TDU perform a meter test.

12. How many faulty smart meters have been found?
We do not have specific data but the TDUs report that they have found very few faulty smart meters to date.

13. My invoice is much too low, if the meter is reading incorrectly will I be billed for a corrected amount later?
If the TDU sends the Retail Electric Provider (REP) revised usage as a result of under-billing within 150 days of the original usage, the REP may re-bill your account for the corrected amount.