If the Transmission and Distribution Utility has determined meter tampering has occurred at a premise/address, or if the current customer has entered into certain payment arrangements with their current Retail Electric Provider, they will place a Switch Hold on that premise/address which prohibits the current customer from switching to a new retail electric provider. If you are applying for new service at a premise/address with a Switch Hold and you are not associated with the current customer at that premise/address, you will be required to complete and return to TXU Energy a New Occupant Statement along with one of the following:
A. Copy of signed lease
B. Notarized affidavit of landlord
C. Closing documents
D. Certificate of occupancy or
E. Utility bill, in the customer's name, dated within the last two months from a different premise/address
TXU Energy will forward this information to the Transmission and Distribution Utility and request that they remove the Switch Hold so that your Move-In request can be processed.
Download a copy of the New Occupant Statement
Attention Property Managers with a CSA: We just made your job easier
If you have an active Continuous Service Agreement with TXU Energy then the process for removing a Switch Hold has become easier. You only need to fill out and return one form. The Continuous Service Agreement Statement replaces using multiple forms and can be downloaded below.
Download a copy of the Continuous Service Agreement Statement - English
Download a copy of the Continuous Service Agreement Statement - Spanish
Property Managers without a CSA
If you do not have a CSA agreement with TXU Energy then you will be required to complete and return to TXU Energy a New Occupant Statement along with one of the above documents.
All Property Managers on behalf of a tenant
If one of your tenants has a Switch Hold on their new premise/address, an Affidavit of landlord can be used in conjunction with the New Occupancy Statement for Switch Hold removal. A sample Affidavit is provided below.
Download a copy of the Affidavit of Landlord