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Whether you're moving or just thinking about switching providers at your current home, knowing how to purchase electricity will play a big role in finding the right plan. While it’s tempting to just pick the company with the cheapest rates, it’s important to first research the provider, their plans, customer service and more before choosing.

To make things a bit easier, here’s a checklist that you should keep handy as you begin shopping around:

  1. Avoid variable rate plans. When you’re on a variable rate plan, your electricity provider can raise rates as high as they want without telling you first. After you get your first bill with that great introductory rate, anything goes. In fact, some customers with other providers decided to purchase electricity on a variable rate plan and their rates more than doubled by the second or third bill. At TXU Energy, we don’t sell variable rate plans, and we don’t plan to because they can be very unpredictable for consumers.

  2. Compare plans. Find out if the provider you’re considering offers plans that fit your household’s needs. TXU Energy has many excellent plans to choose from, including plans that come with cash back loyalty rewards, online-only plans, as well as eco-friendly plans that help you purchase electricity made from 100% renewable wind energy.

  3. Read customer reviews. Find out what people are saying about the provider online. TXU Energy has thousands of followers and fans on Twitter and Facebook, and we’ve responded to thousands of tweets and comments, working quickly to resolve any issues or complaints. We also have a Customer Care tab on our Facebook page, which allows you to contact us directly with any questions or comments.  In addition, TXU Energy has maintained an A+ rating with the Better Business Bureau.

  4. Find 24/7 customer service. One thing to check when you’re considering a new electricity provider is what their customer care policy consists of. Is it empty words, or is it backed up by actions? People need electricity around the clock, not just between the hours of 9 and 5. And like TXU Energy, your electricity company should be there around the clock to assist with your needs. Many providers don’t offer that level of service.

  5. Look for perks. Find a provider with plenty of easy-to-use products and tools to help you track and control energy usage — keeping your bill lower. At TXU Energy, we offer the BrightenSM iThermostat, TXU Energy MyEnergy DashboardSM, BrightenSM Personal Energy Advisor, Energy Thieves Calculator and many more energy savings solutions.

  6. Get it in writing. Make sure that anything the company says it will do, it confirms in writing. We know that we're only as good as our word — so we've created a one-of-a-kind TXU Energy Customer Bill of RightsSM so that you know what to expect when you purchase electricity from us.

    Find out why TXU Energy is the #1 choice for electricity in Texas, and learn more about our straightforward electricity plans and rates.