Choose TXU Energy for simple, straightforward savings on electricity. View Plans
Because of energy deregulation, which took effect in 2001, most Texas residents have the option to choose the power services provider they want for their home. But knowing which one to choose and which plan to select can be a little confusing. To help you make an informed decision, we created this list of seven questions you might ask each company you’re considering. In the end, we think you’ll choose TXU Energy for your home’s or business’ power service needs.
1. Are You an Established Energy Company With a Proven Track Record?
You want to know that the power services provider you choose can actually deliver what they promise and be there when you need them. And with all the choices available in Texas power services, TXU Energy is the one more people choose than any other. With us you’re getting the security of an established power services company that powers the lives of millions of Texans across the state, every day. We've seen plenty of providers come and go, and we're proud to say that our track record of doing what's right for our customers speaks for itself.
2. Do You Offer a Variety of Easy-To-Understand Plans?
Your needs are unique, so your power services plan ought to match. We offer a range of solutions designed to meet different needs, whether you want renewable energy options, fixed-rate peace-of-mind, month-to-month flexibility — you name it. And all our power services plans come with our straightforward approach to pricing, a commitment to 24/7 customer service and more.
3. What Type of Plans Do You Offer? Are Any of Them Variable Rate Plans?
Simply put, we don't think that variable rate plans are a good idea for our customers since they can be very unpredictable from month to month, and we don't offer them. Here's why.
4. How Can You Help Me Manage and Reduce My Bill?
It may sound a bit counterintuitive, but we think you'll actually appreciate the fact that we can help you use less electricity and pay us less. The way we see it, an informed customer is a customer for life. That's why we put you in the driver's seat — with TXU Energy MyEnergy DashboardSM, an energy savings solution that offers a personalized view of your home’s electricity consumption. This information can be used to help you make smart decisions about your energy usage and save money on your electricity bill.
5. Do You Provide Energy Saving Tips, Tools and Products?
Why should your power services provider want to help you save money on electricity? We think it's simply the right thing to do, so we’ve put together all the tips, tools and projects you need to make your home more energy efficient — and cost effective.
6. Do You Offer Cash Back Loyalty Rewards, Price Protection and AutoPay to Save Even More?
The answer should be, "Yes!" And with TXU Energy as your power services provider, it is. Much of what we do everyday is focused on making sure every interaction you have with us is a positive one.
7. Do You Have Dependable Customer Service and Bill Payment Assistance Programs?
In the event that you do need to speak to someone at your power services provider, it'd be nice to know that someone is there to help. Our residential Customer Care Consultants are available 24 hours a day, 7 days a week, so you don't have to plan your schedule around when you can contact us. Plus, if you need assistance paying your bill by the due date or are ill and unable to pay your bill, we may be able to help you via a number of options, depending on your circumstances.
Answers to those questions can help you choose a provider with the right power services for the way you live. They'll help you discover the good, basic qualities you should look for in your retail electricity provider. If they don’t have most or all those qualities, it may be time to reconsider your options.
Learn more about us, including the plans and offers available in your area today.