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As a company that works hard to always do the right thing for our customers, TXU Energy understands the importance of being trustworthy.  And when you hire a moving company with a Certified Moving Consultant (CMC) credential you get a trustworthy profession dedicated to making your move an easy one. You can rest assured you will be dealing with a knowledgeable sales consultant who has demonstrated competency and a high standard of ethical conduct.

You can find a Certified Moving Consultant by visiting the American Moving and Storage Association (AMSA) Web site or by calling them at (703) 683-7410. The CMC credential is worth seeking out, as it assures you that your sales consultant has:

  • Completed a rigorous application process.
  • Passed the CMC certification exam.
  • Signed and adheres to the Code of Ethics and Professional Standards.
  • Paid annual dues to the trade association.
  • Completed the recertification process every two years.

What a Certified Moving Consultant can do for you
Using a Certified Moving Consultant provides a little extra peace of mind, making your life easier during what can be a busy, stressful time. Your Certified Moving Consultant can assist you from start to finish. Your consultant will:

  • Provide an accurate cost quotation.
  • Offer strategies for packing.
  • Offer suggestions on cost-saving opportunities.
  • Organize the move.
  • Keep you informed throughout the process.
  • Manage the many, many miscellaneous details of your move.

What if something unexpected happens?
Occasionally mishaps occur. That’s when it’s especially comforting to have an advocate to help resolve the issue. Matters like missing or damaged items are often promptly and adequately addressed. In the rare case your consultant does not resolve a problem to your satisfaction, your decision to hire a CMC-credentialed company will work in your favor.

A credentialed mover is required to participate in the AMSA arbitration program. The AMSA presents your written complaint to a Peer Review Group who will research the complaint and decide on an appropriate action. You can send your complaint to: 
      American Moving and Storage Association
      Attn: CMC Program
      1611 Duke Street, Alexandria, VA 22314.

And when you're in the process of getting settled in your new home, count on TXU Energy to help you find the right electricity plan for your needs and your budget. Just let us know how we can help!