How do I get a duplicate copy of my bill?

It’s easy! If you have a MyAccount, log in, and in the section titled “Billing and Payment Summary”, click on the icon titled “Download Current Bill.” You can also view your account balance, see your due date, and even make a payment using the Payment Options link. If you don’t have a MyAccount yet, you can set one up by clicking here and make managing your account a breeze.

How do I know if my electric bill is estimated?

To see whether your electricity bill was issued based on estimated usage; look at the table found in the Account Detail section on page 2 of your bill. Under the column titled “Read Type”, you’ll see the word “Actual” if actual meter data was collected, and “Estimate” if the bill is based on estimated usage.

Why is my bill significantly higher this month?

As you probably know, the cooling or heating of your home usually accounts for the majority of your electricity bill. Even if you have not changed your thermostat setting, significant swings in outside temperature may make your heating or cooling equipment run longer and use more energy. Also, the days in your billing cycle could have an impact on your bill. A normal TXU Energy bill cycle can range between 28-34 calendar days. Extra days in a billing cycle may cause an increase to your bill.

To understand other causes for high bills, please visit our Common Causes of High Electricity Bills page. You can avoid seasonal highs and lows in your electricity bill by signing up for TXU Energy Average Billing. It makes your monthly payments more predictable.

What is gross receipts tax and how is it calculated?

In Texas, the Miscellaneous Gross Receipts Tax Reimbursment is a tax imposed on each retail electric provider operating in an incorporated city or town having a population greater than 1,000. This tax is called the Gross Receipts Reimb tax on your bill, and we pass this charge along to you without markup.

The amount of the gross receipts tax paid varies depending on the population of the incorporated city/town where you live. It ranges anywhere from 0.581% to 1.997%.

How is my electricity bill calculated?

Basically, your electricity bill is calculated by first multiplying the applicable Energy Charges shown on your Electricity Facts Label and your current month’s kilowatt-hour (kWh) usage to determine your Energy Charges for the month. Then any monthly Base Charge, past due balances, one-time charges, and charges passed through from your Transmission & Distribution Utility (TDU Delivery Charges), and any taxes (state, local, gross receipts reimbursement) are added to give you the Total Amount Due on your bill. (For more information on how to calculate your bill and see a sample calculation, please click here.)

I didn't receive my bill. What do I do?

There are several options available to you. If you have already signed up on MyAccount, just login and view your balance or due date, make a payment, or download and print your bill using the options found in the Billing and Payment Summary section. If you don’t already have a MyAccount login, sign up by visiting our MyAccount page. You can also contact our customer service center to verify your address and request a duplicate bill.

I switched to TXU Energy. Why did I receive a bill from my old electric service provider?

You may still receive a final bill from your old electric service provider closing your account with them even after you’ve switched to TXU Energy. Typically, it can take up to 30 days from the day you enroll with TXU Energy to the time you receive your first TXU Energy bill.

When is my bill due?

If you receive a bill in the mail, your statement will have the due date printed on it in the Account Summary section on page 1 of your bill. You can also see your due date, view your current amount due and pay your bill using TXU Energy MyAccount. If you haven’t already signed up for MyAccount, sign up now to have 24/7 access to your account.

When will I receive my first bill?

After your account is switched to TXU Energy, your usage from that point forward will be billed at the TXU Energy rate. Your meter read will occur on the meter read schedule determined by your Transmission and Distribution Utility. You’ll receive your first bill within 30 days from the day you enroll with TXU Energy.