One of the first ways to understand your bill is by closely reviewing all the charges and information on it.
||Understanding Cycle Length|
A billing cycle is the number of days included in each bill. The number of days can change each month, but will usually be between 25 days and 35 days. The number of days varies based on several things, some of which include the number of days in each month, when weekends and holidays fall and whether or not your meter is accessible to the meter reader.
||Reading Your Meter|
Your Transmission and Distribution Utility (TDU) is responsible for reading your meter. Meters are usually very accurate, but there's a chance your reading may have been inaccurate. If this happens, your next bill will be adjusted to make up the difference. You can always verify your meter reading yourself if you suspect an error.
Meter re-reads and meter tests may result in additional charges.
Estimated Meter Reads
Sometimes an estimated bill is issued because your Transmission and Distribution Utility (TDU) can't read your meter due to weather, a locked entrance, a menacing dog or blocked meter. If your reading was estimated, your next bill will be adjusted to make up the difference so you only pay for your actual usage. If your usage was estimated, this will be indicated on your bill.
||Identifying Non-Usage Charges|
Often, there is an indication on the bill itself of why you have seen an increase in a billing amount due for a particular month. This can be identified by reviewing the billing summary section of your bill.
Ways To Save
||Average Monthly Billing|
Help smooth out the seasonal highs and lows of your electricity bill. It's free! Your bills will be more equal throughout the year instead of spiking when it's really hot or cold outside. Learn more
||TXU Energy AidSM|
TXU Energy Aid is the largest bill-payment assistance program among electricity companies in the nation. Through TXU Energy Aid, we partner with selected social service community partners statewide to deliver bill-payment assistance. Through 2012, TXU Energy is investing $5 million annually in addition to donations from customers and employees to help customers in critical situations. Learn more
Qualifying customers who are designated as low-income, ill or disabled, or who are at least 62 years of age can avoid disconnection of service due to non-payment by contacting TXU Energy at 1-800-242-9113 and enrolling in one of the Summer Moratorium payment plans. Learn more