TXU Energy Retail Company LLC
6555 Sierra Drive
Irving, TX 75039
Except as otherwise provided in this Policy, TXU Energy does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. We only collect personal information for specific purposes such as responding to requests for information or to provide services. We will not sell or provide your information to unaffiliated companies for commercial purposes unrelated to the business of TXU Energy. In some instances, we may use this information to inform you of goods and services that may be of interest to you. Except as provided herein, TXU Energy will not disclose any information about you to unaffiliated companies or organizations without your consent, unless:
required by law;
- we believe it necessary to respond to an inquiry or provide you with a service which you have requested;
- to implement our terms of service;
- to protect the rights, property or personal safety of another TXU Energy user, any member of the public or TXU Energy.
TXU Energy and its affiliates recognize the trust you place in us when you give us personal information. In order to operate the Web site or deliver a service we may sometimes share your personal information with a service partner under strict conditions. We will not otherwise disclose your personal information to other companies without your explicit consent. TXU Energy reserves the right to change Web site Privacy Policies at any time, and will immediately post the updated information on its Web site.
You are not required to register or provide information to us in order to view much of our site. To obtain services from TXU Energy or subscribe to certain portions of our Web site, such as, but not limited to, the TXU Energy "Small Business Portal" or other services provided by TXU Energy, you may be asked for personal information. We use your information to personalize your Web experience or to provide the services you requested. TXU Energy will only use your information strictly in accordance with this Policy.
Access to Your Information
If at any time you want to know exactly what personal information we hold about you or wish to change personal information that is inaccurate or out of date, please contact us at 1-800-818-6132 and we will amend this record.
TXU Energy will endeavor to take all steps deemed reasonable by TXU Energy to keep secure any information we hold about you, and to keep this information accurate and up-to-date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by TXU Energy. Unfortunately, no data can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. TXU Energy will not be held responsible for events arising from unauthorized access to your personal information.
TXU Energy may use overseas facilities to process or back-up information. As a result, we transfer and store your personal information in our overseas facilities. However, this does not change any of our commitments to safeguard your privacy.
TXU Energy uses appropriate commercially available anti-virus software to ensure that this Web site does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet we strongly recommend that you employ similar anti-virus software when accessing the TXU Energy Web site. TXU Energy makes no warranty that the Web site or email correspondence is free from such viruses.
Cookies and Other Information
Like many companies, we may from time to time use "cookie" technology on our Web site. "Cookies" are small text files a Web site can use to recognize repeat users, facilitate the user's ongoing access to and use of the site and to track usage behavior of, for example, the Web pages you visit. Our Web site may automatically collect Cookies and other information, such as, but not limited to, your domain name and Internet protocol address, and compile aggregate data for statistical purposes to improve our content and services and administer our Web site.
Privacy Protection for Children Using the Internet
Our Web site contains energy-related information that may be of educational interest to children. TXU Energy does not seek to gather personal information online from or about children under the age of 13. TXU Energy encourages all children and young teens to always seek consent from their parents before providing any information about themselves or their household to ANYONE on the Internet.