Helping those in need
If you’ve been affected by the devastating floods in South Texas, we’re here to help you in any way we can. If you don’t see an answer for your question below or would like more help, call us at 800-242-9113. Our team is here for you.

  • Can I have more time to pay?
    Yes, please call us if you need more time to pay or would like to set up a longer-term payment plan at 1-800-242-9113. We're here to help.
  • Are there additional bill-payment assistance resources available?
    Call 2-1-1 Texas to ask about TXU Energy Aid and other bill-payment assistance programs. TXU Energy Aid helps those in need pay their electricity bills. Our agency partners are prepared to support our customers in Houston and throughout the Gulf Coast.
  • How do I disconnect my service temporarily?
    Please call us at 800-242-9113 and one of our team members will be ready to help you.
  • When will power be restored?
    Your local TDU is working quickly to restore power. Here are contact numbers for your TDU:
    AEP (South Texas) – 866-223-8508
    CenterPoint (Greater Houston) – 713-207-2222 or 800-332-7143
    TNMP (Gulf Coast) – 888-866-7456
  • How can I help my neighbors in need?
    You can donate in several ways through the American Red Cross, Salvation Army or United Way.

Here are a few resources, guides and tips to help you get things back to normal.