We're here to help.

As many Texans continue to be impacted by the pandemic, we’re committed to remaining flexible and responsive to your needs and are taking additional steps to provide relief during this uncertain time. 

Types of assistance available to you:



Payment Flexibility

Call us 24/7 at 800-242-9113 if you need more time to pay so we can work on a deferred payment plan.  



Payment Assistance

Visit 211texas.org and search Electricity Bill Assistance to find agencies in your area that may be able to help.


Payment Flexibility

Please call us at 800-242-9113 if you need more time to pay. We can work with you on a deferred payment plan. With a one-time down payment, you can spread your remaining balance over the next five months. As always, you can check your account and pay your bill anytime in MyAccount.

Payment Assistance

If you or someone you know may need bill payment assistance, additional support is available through TXU Energy Aid℠. Even if you don't need help now but think you might later this summer, it's a good idea to go ahead and apply while funding is available. Call 2-1-1 or visit 211texas.org and search Electricity Bill Assistance to find programs in your area.

Tips and Tools

Since your family may be spending more time at home right now, you can keep up-to-date with your electricity usage by creating an online account and downloading our app for iPhone or Android. You can also find easy ways to use less electricity and save with our home tips.


News, Health and Resource Links


Dallas Morning News Coverage

Houston Chronicle Coverage