TXU Energy, Cross Country Home Services Announce Partnership

TXU Energy customers get customized options to protect electronics, appliances and HVAC units


With air conditioners running overtime and the unpredictability of Texas weather, TXU Energy has teamed up with Cross Country Home Services (CCHS) to provide a unique range of home warranty services for new and existing TXU Energy customers.

TXU Energy selected CCHS as a partner because it has the products and expertise to give TXU Energy customers valuable peace of mind. CCHS has a 30-year track record and is one of the country’s leading providers of home warranty and maintenance programs. The company’s mission is to make home management easier and to ensure that customers receive top-quality workmanship and service delivery. And like TXU Energy, CCHS maintains an A+ rating with the Better Business Bureau.

Through this new partnership, TXU Energy customers can select the right coverage for their needs. Initial services include:

  • TXU Energy A/C & Heat ProtectSM
  • TXU Energy A/C & Heat Protect PLUSSM
  • TXU Energy Surge ProtectSM
  • TXU Energy Surge Protect PLUSSM

“The TXU Energy home warranty program offers superior solutions that let our customers choose the level of service and coverage they need,” said Jennifer Pulliam, director of products and innovation for TXU Energy. “We want to help our customers protect the investments they’ve made in home electronics, appliances and even air conditioning and heating because repair or replacement costs can be high.”

TXU Energy A/C & Heat Protect covers the repair of heating, venting and air conditioning unit components for homeowners while TXU Energy A/C & Heat Protect PLUS covers the repair or replacement of an HVAC unit. With both plans, there is no pre-coverage inspection or unit age limit.

TXU Energy Surge Protect covers repair or replacement of HVAC components, appliances and electronics damaged by an electrical surge. TXU Energy Surge Protect PLUS offers an additional coverage level for the repair or replacement of HVAC components, appliances and electronics damaged by an electrical surge.

Claims are as simple as a phone call to CCHS’s service center, which operates 24 hours a day, 365 days a year. And all customers who sign up for a home warranty plan receive up to a 15 percent discount on non-covered repairs and savings on name-brand appliances by using CCHS’s exclusive Appliance Buyline®.

“A home warranty program is a good idea for anyone who wants to have the security and convenience of knowing that if a major appliance or system in their home breaks, they’ll be able to have it repaired cost effectively and without delay by a pre-qualified expert,” said Sandra Finn, president of CCHS. "We are proud to bring our services and commitment to customer experience to TXU Energy customers, who can rest assured that we’ll always be there when they need us."

About TXU Energy
TXU Energy is a market-leading competitive retail electricity provider, powering the lives of more Texans than any other retailer. TXU Energy offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services. Visit txu.com for more information about TXU Energy. REP #10004.