Texas is known for unpredictable winters, but severe weather can happen at any time. These resources are here to help you before, during and after a storm. And we're here for you 24/7 at 800-242-9113.

Report a Power Outage
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Preparing for Extreme Weather
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Recovery Resources
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A/C and Heat Protect
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Power Outages

Report power outages and keep up with the latest alerts from your local utility.

Report An Outage

Frequently Asked Questions

  • What do I do if I lose power?

    Take shelter in a safe area and avoid flooded areas or downed power lines. If you see a downed power line, call 911 to report it.

  • What should I do after my power comes back on?

    If your power is out for more than four hours, be prepared to throw away any food (particularly meet, poultry, fish, eggs, and leftovers) that is above 40° F or that has an unusual odor, color or texture.

  • Can I have more time to pay my bill?

    Yes, please call us if you need a little flexibility or would like to set up a longer-term payment plan at 800-242-9113.

  • Are there additional bill-payment assistance resources available?

    Yes, if you're not able to pay your bill, call 211 or visit 211texas.org to find out about TXU Energy Aid and other programs that can help. TXU Energy Aid is one of the bill payment resources available to help you in times of need.

  • Electrical device and lighting tips:

    Use surge protector power strips to help avoid damage and protect your electronics in case the power goes out.

    If the power does go out, you can fill a room with ambient lighting by strapping a flash light or head lamp to the top opening of a gallon jug of water.