We understand you may need a little extra time to pay your bill when money is tight or your circumstances change. Call or chat with us to find out if one of our flexible payment options is right for you, like:

Deferrals
Extend the time required to pay your current bill to keep the lights on.

Installment Plan
When you need longer-term assistance to pay your balance in monthly installments.

Waived or low deposits
Low-income customers can pay deposits over two installments. If you're over 60, are a victim of family violence or require electrical medical equipment, your deposit may be waived.

TXU Energy Aid
Visit 211texas.org or call 2-1-1 and ask for the electricity bill payment assistance agency in your community. We work with local partners and agencies to help over 20,000 Texas families each year with their electricity bills.