We understand that sometimes life happens and you may need a little extra time to pay your bill or need a longer-term payment plan to help you through an illness or other financial hardship. Give us a call at 1-800-242-9113 and an agent can talk with you about flexible payment options that may be available, including:

  • Deferrals: Extend the time required to pay your current bill to avoid disconnection
  • Installment Plan: Offers longer-term assistance to pay your balance in monthly installments

Note: You may also qualify for state-funded assistance with your electricity bill. If you’d like to learn more, call 2-1-1 and ask for the electricity bill payment assistance agency in your community.

 

Can TXU Energy give me a little extra time to pay my bill?
A deferral (or payment extension) may be a good short-term option if you aren't able to pay your bill by the due date or the date on your disconnect notice. A deferral won’t change your monthly due date and can’t extend beyond the due date of your next invoice. It just extends your disconnect date and you’ll still be assessed applicable late fees and notice fees. Please call us at 1-800-242-9113 to speak to an agent about a deferral/extension. You may also be able to request a deferral in MyAccount.

I need more time to pay my bill. Can I request a payment extension in MyAccount?
Yes, if you’re already past due and eligible for a deferral or payment extension, you can request one in MyAccount. Log in to MyAccount and look for a message below your Due Date in the Bill & Payment Summary section that says: “Need more time to pay? Pay your bill later.” Click the link and follow the steps to extend your due date. Don’t see this message? Please contact us at 1-800-242-9113 for more options.

I just received a disconnect notice. How can I stop my electricity service from being disconnected?
If you’re unable to pay the total amount due on your disconnect notice, a deferral may be an option. A deferral extends or pushes out your disconnection date to allow you more time to pay the amount listed on your disconnect notice. Remember, you'll need to pay the outstanding balance by the deferral due date to avoid a service interruption.

Should you have a longer-term financial hardship, a payment installment plan may be an option. Please call us at 1-800-242-9113 to speak to an agent about setting up an installment plan to pay your balance in monthly installments or possibly securing payment assistance from a state or federal energy assistance program.

Can I receive a disconnect notice even though I have a payment deferral?
Yes, you can still receive a disconnect notice even if you’ve arranged for a deferral. This occurs when a payment extension is granted prior to the due date on your TXU Energy bill. We’ll still send you a disconnection notice as a reminder to pay. The notice will reflect your disconnection date as the payment extension date arranged as part of your deferral.

I’m experiencing a financial hardship and may have difficulty paying my balance for a while. How can TXU Energy help?
We understand that illnesses strike, accidents happen and other financial hardships occur, and we’re here to help. Please call us at 1-800-242-9113 to speak to an agent about setting up a monthly installment plan or to learn about payment assistance options through state or federal agencies.

I’m on an installment plan. Will I still receive a monthly TXU Energy electricity bill?
Yes, you’ll still get a bill from us. Your installment plan payment amounts are in addition to your current monthly charges. Your installment plan balance and your regular monthly charges will be broken out on your electricity bill. When you pay your monthly bill, you’re paying your current charges and your installment plan amount.

My financial circumstances have changed. Can I pay my installment balance off early?
You can pay your installment plan balance off early, but please contact us at 1-800-242-9113 to deactivate your installment plan prior to making the payment.

Are there additional bill-payment assistance resources available?
Yes, there are additional resources available. Please call 2-1-1 Texas to ask about agencies in your area that work with TXU Energy Aid and other bill-payment assistance programs.