The Scam: An individual posing as an employee from a competing energy company may call to inform you that you qualify for discounted services or better rates if you switch to their company. The caller may ask for personal information, such as your current account number or Social Security Number, and may use it to set up fraudulent accounts or sell your personal information.

The Method: Phone/In person

What Happens: If you are a victim of a scam that uses personal information to set up fraudulent services, the range of the impact can vary. If you provided your Social Security Number, the likelihood for identity theft is greater and your credit report may be adversely impacted. You will also need to recover your identity, which could require a large time commitment and expense.

The TXU Energy Commitment: TXU Energy is dedicated to protecting you and your information. We want our customers to be informed about these situations in order to avoid being exposed to financial risk if they become victims of identity theft. For more information on what you can expect from TXU Energy representatives door-to-door, on the phone and online, please visit the TXU Energy Promise.

TXU Energy has a dedicated Fraud Prevention Team. This team’s mission, every day, is to combat energy fraud and, when fraud is identified, to protect any current or future customers. For more information on how TXU Energy protects you from fraud, read about the TXU Energy Promise.

Protect Yourself:

  • Before sharing any personal information, verify the person’s identity. If you are uncertain if the caller is who they say they are, ask for their name, hang up and dial the company’s main number and ask for that employee.

  • Report suspicious activity promptly to customer care, TXU Energy’s Fraud Hotline, or the police. You can reach TXU Energy’s Fraud Hotline at 1-877-460-7060 or the Customer Care Center at 1-800-818-6132, 24 hours per day, seven days a week.

  • Check your credit report frequently for suspicious activity. Information on free credit-checks and fraud alerts can be found in our Additional Resources section.

  • Ensure all of your online passwords are unique and not obvious (birthday, pet’s name, etc.).

  • Don’t click on any suspicious links contained within emails.

  • Set a fraud alert on your credit reports, and review the reports for signs of fraud.

  • Close the accounts that you know, or believe, have been tampered with or opened fraudulently.