The Scam: An employee from your energy company or someone from another service provider (gas, cable, phone, etc.) may come to your home or business to provide or sell you a service. Once the individual is inside, they may attempt to gather personal information and data about you via a service order or enrollment application, or unbeknownst to you, capture your mail, trash, computers, checkbooks or any other personal items in your home or business.

The Method: At your residence

What Happens: If you are a victim of a scam that uses personal information to set up fraudulent services, the range of the impact can vary. If you provided your Social Security Number, the likelihood for identity theft is greater and your credit report may be adversely impacted. You will also need to recover your identity, which could require a large time commitment and expense.

The TXU Energy Commitment: TXU Energy is dedicated to protecting you and your information. We want our customers to be informed about these situations in order to avoid being exposed to financial risk if they become victims of identity theft. For more information on what you can expect from TXU Energy representatives door-to-door, on the phone and online, please visit the TXU Energy Promise.

TXU Energy has a dedicated Fraud Management Team. This team’s mission, every day, is to combat energy fraud and, when fraud is identified, to protect any current or future customers. For more information on how TXU Energy works to protect you from fraud, learn more about our promise to consumers.

Protect Yourself:

  • If you're unsure if a person is who they say they are, ask for the representative’s name, hang up and call the company’s main phone number directly to verify the employee/service call. Do not share your account number, banking information or other customer information if you cannot verify the call/person.

  • TXU Energy representatives always carry proper ID and will gladly show that identification upon entering your yard or approaching your home or business.

  • TXU Energy representatives never ask for a credit card or any type of payment for services.

  • TXU Energy representatives never need to look at a meter or come inside the premise to complete the transaction.

  • Do not leave any personal information or items out that can be easily viewed or stolen (mail, checks, computers, work information, etc.).

  • Do not let the person into any rooms with valuable or sensitive personal information.

  • Always accompany the individual when they are in your home.

  • Report suspicious activity promptly to customer care, TXU Energy’s Fraud Hotline, or the police. You can reach TXU Energy’s Fraud Hotline at 1-877-460-7060 or the customer care center at 1-800-818-6132, 24 hours per day, seven days a week.