TXU Energy Announces Customer Assistance in the Aftermath of Hurricane Ike


With disaster recovery from Hurricane Ike well underway, TXU Energy announced today a series of steps it has taken to help customers with their electricity bills.  TXU Energy customers should call 1-866-CALL-TXU to learn more.

"Families are focused on putting their lives back together as soon as possible," said Jim Burke, Chief Executive Officer, TXU Energy.  "We want to help by making their electric bill one less thing they have to worry about."

During this time of need, TXU Energy is assisting customers affected by Hurricane Ike by:

  • Extending payment due dates;
  • Allowing customers to pay 25 percent on the total amount due and defer the balance over five installments;
  • Extending special summer customer protections for low-income, the ill and disabled and those age 62 or above in affected areas.  The special summer customer protections - which declared a moratorium on disconnections and provided more flexible payment plans - were scheduled to end September 30;
  • Waiving late fees;
  • Allowing new customers to pay deposits in two installments.

To take advantage of this assistance, TXU Energy customers affected by the storm must call 1-866-CALL-TXU.  The assistance is available at least through November 1.

In addition, TXU Energy AidSM - the largest electric bill payment assistance program in the nation - is available to TXU Energy customers who need temporary assistance paying their electric bills.  For information on which social service agency provides assistance in their area, customers can call 211 and ask for bill payment assistance.

Previously, TXU Energy - and other companies that are a part of the Energy Future Holdings family of companies - announced $1 million in relief assistance for the Red Cross and other social service agencies in the area affected by Hurricane Ike.  The assistance will help all families impacted by the storm, not just TXU Energy customers.

About TXU Energy
TXU Energy is a market-leading competitive retailer that provides electricity and related services to more than 2.1 million electricity customers in Texas.  TXU Energy offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services.  Visit www.txuenergy.com for more information about TXU Energy. REP #10004.

Tom Stewart (214-236-5016)
Sophia Stoller (214-549-4518)