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Give us a call to quickly speak with an agent, and get the
information you need.

Residential

Customer Service
1-800-818-6132

 

DFW Area: 972-791-2888
Live agents 24/7
Report a power outage

 

New Customer Sales
1-855-750-0899

 

Live agents 24/7
See residential plan options

 

Business/Commercial

Customer Service
1-888-399-5501

Mon-Fri 7am–7pm

New Customer Sales
1-855-881-0489

Mon-Fri 7am–7pm, Sat 8am–5pm
See business plan options

Other Services

Property Management &
Apartment Services
1-800-316-2135

Mon-Fri 8am–5pm

Email: aptservices@txu.com

Construction &
Builder Services
1-800-711-9112

Mon-Fri 8am–5:30pm

Email: constructionservices@txu.com


We're always here for you! If you need help right now, call us 24/7 at 1-800-818-6132. You can also visit our help center or email us for your home or business and we’ll get back to you within 24 hours.

 

Compliments, comments or complaints? Tell us! Email your feedback or mail them to TXU Energy Executive Feedback, P.O. Box 650764, Dallas, Texas 75262-0764.