If you’re unable to pay the total amount due on your disconnect notice, a deferral may be an option. A deferral extends or pushes out your disconnection date to allow you more time to pay the amount listed on your disconnect notice. Remember, you'll need to pay the outstanding balance by the deferral due date to avoid a service interruption.

Should you have a longer-term financial hardship, a payment installment plan may be an option. Please call us at 1-800-242-9113 to speak to an agent about setting up an installment plan to pay your balance in monthly installments or possibly securing payment assistance from a state or federal energy assistance program.