Customer Care

Check to make sure what hours and days customer care is available. You probably won't call your electricity service company often, but when you do, you'll want them available at your convenience - not theirs. At TXU Energy, our residential agents are available 24 hours a day, 7 days a week, so you don't have to plan your schedule around when you can contact your electricity service company.

If you're a fan of online account management, check out a company's Web site to see what kind of functionality and information their site offers. Our Web site provides customers with historical information on their electricity usage and multiple services to make managing your account easier, from Average Monthly Billing to AutoPay to Paperless Billing. We also deliver information on how to save energy and money by providing information and tools to increase energy efficiency. We even have the BrightenSM Online Energy Store where you can purchase energy-efficiency products.

And if you're moving, we provide a one-stop shop online with the TXU Energy Move Center. We make signing up for electricity quick and simple - choose a new plan or renew the one you currently have.

Read more about what to look for in a Texas electricity plan, or sign up today.

Your electricity plan options. Other fees and charges. Extra services you get with TXU Energy plans.